Our aim is to ensure the safety and satisfaction of our customers at all times. All security operatives are bound by our Code of Conduct whilst acting as our representative. This is a comprehensive document which deals with all aspects of events that may be encountered whilst on duty. In addition to this they are instructed to be fully familiar with the venue/location where they are deployed, including all aspects of Fire Safety/Health & Safety. They are required to be familiar with the following:
Layout of the venue
Emergency Evacuation Procedures
Fire Codes & Assembly Points
Flash Points
Identifiable High Risk Areas
Any procedures individual to the venue, i.e. till movements, uniforms, etc
In order to maintain our commitment to the highest of standards, all our Operators are briefed on the importance of their role as an ambassador to the location. They are instructed to remember at all times that they are the first and last point of contact for the location patrons. It is their responsibility to ensure that they present themselves as friendly, polite and helpful in order to create an atmosphere which is conductive to a feeling of safety and enjoyment for all those around them.
We will assign an Operations Manager to oversee your requirements at all times. This person will be available on a 24-hours basis, and it will be his responsibility to ensure that high standards are maintained at all times. He will be responsible for your security operation as a whole, but he will also ensure that any specific requirements on branch level are met. Our package of services and calibre of staff is widely inclusive of all aspects within our industry, and we are therefore able to offer any bespoke security system that you may require. Any individual venue requirements should be discussed with your designated DAEGYS SECURITY Operations Manager, who will also be able to advise on any local priorities that may influence your requirements. He will then communicate with our Head Office in order to ensure delivery of services as required.
We aim to ensure that consistency of our Operators at each location is maintained wherever possible, as we consider it to be an essential element of a pro-active, fully informed and professionally functional team. However, various aspects need to be taken into account in this respect, including illness, holidays, or unforeseen events that may lead to the need for replacement of an individual team member. Additionally, replacement team members need to be in receipt of the correct Local Authority badge for the area required which can lead to difficulties on occasion.
